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TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

$ 7.99

HelpDesk Features

Ticket System
-3 Differnt New Tickt Forms
– Inbox Fetching
-2 Roles: Agent & Reporter
-My Tickets Page
-Set default values for new tickets
-Set own ticket Status
-Set custom ticket Types
-Set custom ticket Project / Systems
-Attachment Support
-Inform Agents in Notifications
-HTML WYSIWIG Comment Form
-Saved replies
-Logging / History system
-XLS export
-Reporters & Agents can reply to Email
-Ticket Overview (assigned to, status in colors)
-Set Inbox Archieve Folder
Notifications
-Email Notifications
– Desktop Notifications
– Slack Notifications
-Notify when a ticket has been created
-Notify when someone replied
-Notify when a status has changed
-Notify when an agent has ben assigned
Livechat
-Start a chat with a new subject (new ticket)
-Enter a chat with a given ticket ID
-Send a message (new ticket) when no agent is online
-Every chat conversation will be saved
Knowledge Base
-Create a FAQ based on a ticket
-Group FAQs into topics
-Set custom Icons for Topics
-Live search for FAQs
-Track FAQ views
-3 Built in widgets
-Order FAQs by View / Popularity
-2 Layouts (boxed, list)
Reports
-Tickets By Agent
-Tickets By Status
-Tickets By Type
-Tickets By System
-Tickets By Year
-Tickets By Month
-Tickets By Year & Month
Integrations
-WooCommerce
-Envato
-Slack
Well Documentented

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Total Desk is an all-in-one solution that integrates Helpdesk, Live Chat, Knowledge Base, and Ticket System functionalities. It streamlines customer support, providing a unified platform for managing inquiries, offering real-time assistance, creating a knowledge base, and efficiently handling tickets. With features like customization, automation, and analytics, TotalDesk enhances customer satisfaction and support team performance, making it a valuable tool for businesses seeking comprehensive customer support solutions.

Demo: https://codecanyon.net/item/totaldesk/20502693

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